As the world has gone through an unprecedented crisis, our thoughts are with those who have been directly affected by the virus, as well as with medical teams and front line workers who work every day with courage and dedication. During this difficult time we have concentrated our efforts on new solidarity actions, such as offering our Parisian hotels to welcome hospital staff and all those in need. This has been a 100% voluntary approach, in solidarity with our restauration partners, who are equally affected by the crisis.
We have also updated our reservation and cancellation policy in order to provide you with as much flexibility as possible. You can contact our hotel teams directly if you need more information about your booking :
Villa Alessandra : +33 (0)1 56 33 24 24 / firstname.lastname@example.org
In addition, we are re-inventing your future visits by putting in place a new hospitality approach, new sanitary processes, and new social distancing measures.
Now more than ever, we would like to thank you for your trust and loyalty, and we remain available at any time to answer any questions you may have.
We sincerely hope to see you very soon in one of our hotels in Paris, Saint-Tropez or Marrakech!
Book your next stay serenely thanks to our semi-flexible rates, cancelable until 48h prior arrival.
After booking, you will be invited to check-in online, curled up cosily in the comfort of your home.
At your arrival, you will be able to enjoy a self-service check-in. If you don't have your own protECTIVE equipment, we will give you a mask and a pair of gloves. A fast check of your identity document (without contact) will be enough to give you access to your room and your magnetic room key, previously disinfected and slipped into its small protective pouch. A keybox will be used to allow these exchanges without contact.
We continue to delight you with a breakfast box placed directly at your door, carefully wrapped with love in compliance with the strictest hygiene standards.
To offer you a 100% safe stay, we have changed all of our sanitary and hygiene processes with new bio-cleaning protocols including the use of dry steam cleaners which eliminate 99.9% of bacteria. In order to limit the risks of contamination, the rooms are cleaned every 3 days. In order to limit the risks of contamination and preserve your privacy, the rooms are cleaned every 3 days.
The respect of sanitary processes and social distancing measures are the only way to limit the risk. So, our teams wear a protective equipment and a responsible individual behavior is collectively adopted in all Machefert Group hotels.
To simplify your check-out, you can put your room key directly in the keybox at the reception. Automatic debiting of the registered payment method and administrative formalities information provided by you online allow you to leave our hotel without any additional contact.